Job Description

Primary Duties and Responsibilities:

• Promotes superior guest service
• Develop partnerships with all departments to foster property goals and guest service excellence
• Provides strong leadership to the property by executing programs for team members which foster positive attitudes toward company goals
• Designs, develops, and implements strategic planning activities within the human resources platform
• Develops the annual operating and capital budgets aligned with the Human Capital Plan strategies and effects appropriate controls and measurements to judge success in meeting the approved budgets
• Provides guidance and advice to all senior leaders within the company as it relates to human resource activities, application of employment-related laws and company policies
• Champions the communication of the shared vision of great guest service to all team members
• Identifies all service barriers and acts to eliminate those barriers
• Recognizes and rewards outstanding service providers and works to improve under-performing service providers
• Facilitates the creation and measurement of performance metrics
• Evaluates all areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements
• Administers all Human Resource company policies and procedures

Secondary Duties and Responsibilities:

• Ensures compliance with preference, gaming regulations and internal controls along with all Tribal, Local, State and Federal laws, rules, and regulations
• Provides leadership coaching, career development and professional guidance to those positions within the direct reporting lines
• Serves as a member of the Executive and Operational Leadership Committees
• Enforces policies and procedures as required by HIPAA, Confidentiality and Privacy laws and rules

Competencies:

• Designs, develops, and implements strategic planning activities with sufficient detail to append associated budgets and goals
• Designs, develops, and implements preventive labor policies, procedures, and programs to maintain a union-free work environment
• Development and effective utilization of evaluation programs
• Superior knowledge and understanding of HRIS functionality
• Excellent presentation design and delivery skills
• Aligns enterprise business goals with human capital development plans and strategies
• Demonstrates knowledge of all elements of change management actions

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